Service Delivery Policy
Taxi Masr sells taxi rides, not physical goods. Here is how and where the service is delivered.
No physical products are sold or shipped. Taxi Masr sells one service, a taxi ride, delivered in person by a licensed taxi captain in our service area. There are no shipping fees.
1. What we deliver
When you book a ride, Taxi Masr connects you with a verified captain driving a licensed taxi, who picks you up at the location you chose and drives you to your destination. The service is delivered at the time of the ride, in person.
2. Where we deliver
We currently operate in Mansoura, Dakahlia, Egypt, and the surrounding areas, including Talkha. The app tells you before you book if a pickup point is outside our service area, and does not accept the booking.
3. When the service is delivered
- Ride now: your request is confirmed in the app immediately and sent to nearby captains. When a captain accepts, you see their name, photo, car, plate number and estimated arrival time, and you can follow the car on the map.
- Scheduled ride: the app starts looking for a captain 10 minutes before your chosen time and reminds you 15 minutes before.
- If no captain is available, the app tells you and nothing is charged.
4. Confirmation and receipts
Every step of the ride (accepted, on the way, arrived, started, completed) is shown in the app and sent as a notification. After paying, you get an electronic receipt in the app showing the distance, time, fare breakdown, and the captain and car details. You can also send it to yourself by WhatsApp or email.
5. Price and payment
All prices are in Egyptian Pounds (EGP), calculated from our published tariff. You pay at the end of the ride, in cash to the captain or electronically. Card and Apple Pay payments are processed securely by Paymob.
6. Problems with a ride
If a ride was not delivered as expected, see our Refund & Cancellation Policy or contact us at support@taximasr.app or +20 155 740 7902.