Contact
Contact Taxi Masr
Reach our support team by email, phone or WhatsApp. Taxi Masr is based in Mansoura, Dakahlia, Egypt.
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Business location
Mansoura, Dakahlia, Egypt
Our launch city and service area
Who to contact about what
- A specific ride (fare, payment, lost item, behaviour): in the app go to Settings → Help → Complaints and choose the trip. This is the fastest route, because the trip details reach us automatically.
- Refunds and cancellation fees: see our Refund & Cancellation Policy, then contact us by in-app complaint, email or phone within 14 days of the ride.
- Captains and fleet owners: email support@taximasr.app with "Captain" or "Fleet" in the subject.
- Businesses, authorities and press: email support@taximasr.app with "Partnership" in the subject.
- Your personal data: email support@taximasr.app with "Privacy" in the subject. See the Privacy Policy.
In an emergency during a ride, use the SOS button in the app, which alerts our team and your trusted contacts, and call the police on 122 or the ambulance on 123.
Ready for your first ride?
Taxi Masr launches first in Mansoura. The apps are in final testing before they reach the stores — get in touch to be among the first riders.
Questions before launch? Write to support@taximasr.app