Your questions, answered clearly

An app for booking licensed official taxis in Egypt from your phone. Choose your destination, see the official meter fare before requesting, and a verified captain arrives in a licensed taxi. We are starting in Mansoura, Dakahlia.

Three key differences:

• The cars: licensed official taxis only, no private cars.
• The price: the official meter fare or less. No surge pricing, ever.
• The commission: only 5% from the captain, so captains stay happy and service stays good.

We start in Mansoura and its surroundings (Talkha, El-Mashaya, the University, the Railway Station and nearby areas). New cities will be announced on this site and in the app.

The app is available around the clock. Captain availability depends on how many are online in your area at that moment; the app shows you the number of available taxis nearby before you request.

Yes. Downloading and signing up are completely free for riders. No subscription and no hidden fees — you only pay the fare.

Open the app, set your pickup point (your current location appears automatically) and choose your destination. The meter fare appears. Tap "Request taxi", then choose from the captains' offers that arrive within seconds.

After you request, nearby captains see your trip. Each captain either accepts the meter fare or offers you a discount (up to 20%). You watch offers arrive live with each captain's rating, car and arrival time, and pick the one you prefer.

The app widens the search radius automatically over several rounds (up to 8 km). If no captain is available in the end, you get a "No captains available" message and can try again immediately at no charge.

Yes. Once the ride is accepted you see the captain's live position on the map, with the car details (plate number, colour, model), the captain's name and rating, and buttons to call or chat inside the app.

Yes. Tap "Schedule", pick the day and time. The app starts looking for a captain ten minutes before your time and sends you a reminder fifteen minutes before. You can cancel a scheduled ride free of charge any time before the search starts.

Yes, up to 5 stops per trip. The fare is computed over the full route and you see the per-leg breakdown before requesting.

Yes. Turn on "Ride for someone else" and enter their name and phone number. The captain sees the actual rider's name, and you follow the trip from your account.

Yes: quiet ride, music choice (Quran / music / none), air conditioning, and a "female captain only" option. Captains see your preferences before accepting.

Tap "Cancel" on the trip screen. Cancelling is free within the first 2 minutes or before a captain accepts. After that a fee of EGP 10–25 applies depending on the trip stage, and the app shows the exact amount before you confirm. Details on the fares page.

The captain must choose a reason, and you are notified immediately. You are never charged, and you can request a new ride right away. Repeated cancellations affect the captain's account.

You have 5 free waiting minutes. After that, EGP 1.50 per minute applies, capped at EGP 30. The waiting timer is shown to you and the captain at the same time.

Open "Trip history", select the trip, then "Report a problem" → "Lost item". Our support team contacts the captain and replies to you inside the app.

Yes, always. The official meter fare is shown before you tap "Request". The final fare may differ slightly if the actual route changes or waiting charges apply, and everything is itemised on the receipt.

No, never. This is Taxi Masr's core rule. The maximum price is the official meter fare regardless of demand. The only thing that can change is an offer being lower than the meter.

As in the official tariff, a ×1.25 (25%) night rate applies to rides between 12:00 midnight and 5:00 am. It is shown clearly in the fare before you request.

Cash to the captain, InstaPay, bank card (Visa / Mastercard / Meeza), Apple Pay, or a POS terminal with the captain. You choose at the end of the ride. Details of each method.

Yes. Card payments go through a secure checkout page run by Paymob, a payment provider licensed by the Central Bank of Egypt. Taxi Masr never sees or stores your card number.

Yes, optionally. After the ride choose a quick amount (EGP 5 / 10 / 20) or enter any amount. Tips go 100% to the captain with no commission.

Yes. On the payment screen tap "Split fare" and enter your friends' numbers. Each of them gets a notification with their share to pay from their own account.

Before confirming your request, enter the code in the "Promo code" field and tap "Apply". The discount is shown instantly before you request. Follow Taxi Masr's channels for the latest codes.

After paying, tap "Receipt" on the trip screen. You can share it or send it via WhatsApp or email. It includes distance, time, fare breakdown, captain and car details, and the charity contribution.

EGP 1 is added to every paid ride and goes to a charity. It appears on your receipt, and the app shows your total contributions.

Open "Referral" in settings, copy your code and share it. When a friend signs up with your code and completes their first ride, you get EGP 20 in your wallet and they get EGP 10.

Open the trip in your history → "Report a problem" → "Fare dispute". Support reviews the route and meter details and replies to you, settling any difference.

Before activation every captain submits their national ID, a valid driving licence, the taxi operating licence and a photo of the licence plate. Our team reviews them manually, and the account is only activated after approval. More about safety.

A red button appears during every ride. Long-press it (to avoid accidental taps) and your location, trip details and captain information are sent instantly to the trusted contacts you enabled for SOS alerts, and to our support team.

On the trip screen tap the share icon to send a live tracking link through any app. Or tap the "contacts" icon to text the link to all your trusted contacts with a single tap.

On rides between 10 pm and 6 am the app shares your trip automatically with the trusted contacts you enabled for night rides, and sends them an "almost there" message when you are within 500 metres of your destination.

Yes. Enable "Female captain only" in ride preferences and your request is sent only to female captains. Availability depends on how many are online in your area.

After 10 rides, a captain whose average rating drops below 3.5 receives a warning, and below 3.0 the account is suspended automatically pending review by our team. Your rating after each ride really matters.

Go to Settings → "Complaints" → "New complaint", or open any trip in your history. Choose the type (fare, behaviour, safety, lost item, payment, other) and describe what happened. You can follow the status in the app and get notified when we reply.

Enter your Egyptian phone number, receive a 6-digit verification code by SMS, enter it and you are in. No email or password needed.

Check the number and that your phone has signal, and wait up to a minute. Tap "Resend". If the problem persists, write to support@taximasr.app.

From the profile icon on the home screen you can change your name, photo and email. Your phone number is your account identifier and cannot be changed in the app yet — contact support to change it.

Yes. Settings → "Language" → choose Arabic or English. The whole app switches, including layout direction.

In Settings you can switch trip, promotion, chat and safety notifications on or off separately. Notifications for an active trip are required for the service to work.

Write to support@taximasr.app from your registered email or phone number requesting deletion. We delete your personal data within 30 days, keeping only what the law requires (payment records). Privacy policy.