How to use Taxi Masr

1. Getting started

1. Download Taxi Masr (the rider app) from the App Store or Google Play.
2. Enter your Egyptian mobile number (01xxxxxxxxx). You'll receive a 6-digit code by SMS.
3. Enter the code. On Android it may be detected automatically. If a friend gave you a referral code, enter it on the same screen.
4. Allow location access (needed to set your pickup point) and notifications (for trip updates).

2. Your first ride, step by step

1. Pickup point: your current location appears on the map. Drag the pin or tap "Choose on map" to fine-tune it (in front of a specific entrance, for example).
2. Destination: type a place name or address, or choose from your saved places or popular Mansoura destinations.
3. Fare: the official meter fare appears with the estimated distance and time. Set your preferences (quiet, music, AC, female captain) if you wish.
4. Request: tap "Request taxi". You see how many taxis are available around you and offers start arriving.
5. Choose an offer: each offer shows the captain's name, rating, number of trips, car and plate, arrival time, and price (meter or less). Tap "Accept".
6. Track: watch the captain move on the map. You can chat or call, or share the trip.
7. The ride: the captain starts the trip when you board and ends it at arrival. The payment screen appears.

3. Payment and receipts

1. Choose a payment method: cash, InstaPay, card, Apple Pay or POS.
2. Add a tip if you like (5 / 10 / 20 or another amount). It goes entirely to the captain.
3. For card or Apple Pay a secure checkout opens; when done you return to the app and the trip status changes to "Paid".
4. To split the fare, tap "Split fare" and enter your friends' numbers before paying.
5. Rate the captain (stars + tags + optional comment) and tap the heart to add them to your favourites.
6. Tap "Receipt" to share it or send it via WhatsApp or email.

4. Scheduling a ride

1. On the home screen tap "Schedule" after setting your destination.
2. Choose the day and time (up to several days ahead).
3. The booking appears under "Your scheduled rides" on the home screen, and you can cancel it free any time before the search starts.
4. Fifteen minutes before your time you get a reminder; ten minutes before, the search for a captain starts and offers arrive as usual.

5. Multiple stops

When setting your destination tap "Add stop" (up to 5 stops). The fare is computed over the full route and shows a per-leg breakdown. During the ride the captain marks arrival at each stop in the app so you can follow progress.

6. Riding for someone else

Turn on "Ride for someone else" and enter the rider's name and phone number. The captain sees the actual rider's name at pickup, and you follow the whole trip and pay from your account. Handy for booking a taxi for your parents or a guest.

7. Saved places

Settings → "Saved places": add home, work and any place you visit often, with an icon and address. They appear at the top of the destination screen for one-tap booking.

8. Trusted contacts

Settings → "Trusted contacts": add a name and number and choose for each contact SOS alerts and/or night ride sharing. They receive SMS messages with a tracking link — no app needed. More on the safety page.

9. Promo codes and referrals

• Promo code: before requesting, enter the code in the "Promo code" field and tap "Apply". The discount is shown immediately and deducted from the final bill.
• Referral: Settings → "Referral": copy your code or tap "Share". When a friend signs up with it and completes their first ride, you get EGP 20 in your wallet and they get EGP 10. Stats (total, completed, pending, earned) are on the same screen.

10. Trip history and complaints

From the history icon you see all your trips with filters by status and date. Tap a trip for details, and the "report" icon to file a complaint linked to it. Follow all your complaints and support replies under Settings → "Complaints".

11. Settings and notifications

• Profile: name, photo, email (phone number is fixed).
• Notifications: switch trip, promotion, chat and safety notifications on/off independently.
• Language: Arabic or English.
• Help: in-app FAQ and a button to contact support.
• Notification centre: the bell icon on the home screen lists all past notifications.

12. Quick guide for captains

1. Download Taxi Masr — Captain, sign up with your number and complete the KYC details and four documents. Details here.
2. Once approved, tap "Available". You see the expected demand in your zone and your wallet balance.
3. When a request arrives you see the pickup, destination, distance, meter fare and rider preferences. Choose Accept or Offer discount within 20 seconds.
4. If the rider picks you: tap "On my way" → "Arrived" on arrival (the waiting timer starts after 5 minutes) → "Start trip" → "End trip".
5. Collect payment (cash or in-app) and rate the rider.
6. Follow your earnings from the earnings icon, your rank from the trophy icon, and weekly payouts under "Payouts". Top up your wallet from the "Top up" button when needed.